FREQUENTLY ASKED QUESTIONS

What is the difference between non-skilled and skilled care?

Non-skilled care is assistance with daily living and activities, such as bathing, dressing, toileting meal preparation, light housekeeping, companionship, etc. Skilled care is medically necessary assistance, such as wound care, medication administration, invasive treatment, etc. Non-skilled care can be, and is usually, long-term. Skilled care can be, and is usually, intermittent.

Is non-medical in-home care covered by Medicare or private insurance?

Unfortunately, Medicare only allows for skilled home care. Long-term insurance allows for non-medical, in-home care reimbursement, but each private insurance plan is different. Your Comforting Care, L.L.C. will be happy to contact your insurance company to determine eligibility and to review coverage with you.

Does my physician need to order or authorize non-medical, in-home care?

No. You and your family decide the type of care you need and the amount of time needed. We will work with each family to develop a custom care plan based upon your individual needs.

Can I receive non-skilled care from Your Comforting Care, L.L.C. while receiving skilled care from another company?

Yes. If you are in need of non-skilled care in addition to skilled care due to an illness or recuperation from surgery, it is within your right to request Your Comforting Care, L.L.C. as your non-skilled in-home care provider.

Are your caregivers employed by you, or do you use a temporary employment service or subcontract?

We hire, train, and evaluate our caregivers. We lawfully employ and withhold their federal, state and local taxes; our caregivers are not independent contractors. We do not use independent employment services.

Can I choose my caregiver?

Yes. If requested, a client and their family will have an opportunity to meet potential caregivers before deciding who will be their caregiver. A client also has the option to request that a caregiver not be returned to their home. We go to great lengths to place a caregiver that will work well with your home and family dynamics.

Can I have the same caregiver for each day/shift?

We understand the need for continuity and comfort of care for our clients. However, we have found it beneficial to have more than one caregiver assigned to a client so that if a caregiver experiences an emergency, is on vacation or ill, the other caregiver(s) will be accustomed to the client's needs and care. We still strive to keep the amount of different caregivers in your home to a necessary minimum.

Do I pay the caregiver directly?

No. Our caregivers are employed by Your Comforting Care, L.L.C. and receive their salary directly from us. For private pay clients, you will pay us directly. For long-term care insurance and other third-party payers, they will pay us directly. Under no circumstance will you pay a caregiver directly.

Is there anything a caregiver is not permitted to do?

Yes. Our caregivers are not permitted to administer or dispense medications; however, our caregivers can monitor self-administration from pre-dispensed and clearly marked medications in a pill box for our clients. If a client needs assistance in setting up a medication system as previously described, our Registered Nurse is available upon request. Our caregivers are not permitted to administer wound or invasive care. This type of care is considered skilled care. A client should contact their physician if they are in need of skilled care.

Are there time limits on receiving care?

No. The client and their family decide the length of care.

Can I increase or decrease service if my needs change?

Yes. We understand that a client's needs may change from time to time, and we will work cooperatively with the client and family members to ensure all needs are met. Call our office at (724) 430-2444 any time, 24/7 to change your service.

Who oversees the care of your clients?

We have supervisors who perform routine assessments for our clients to ensure services are being performed satisfactorily. We also have Registered Nurses on staff for consultation and care instruction, if warranted.

Will my personal information be kept confidential?

Yes. We adhere to the Federal HIPAA Privacy Rule and will not disclose any personal information unless permission has been previously granted. Information may be shared with others involved in your care, such as: Medical Doctors, Hospitals, Insurance Companies, Law Enforcement Agencies, and any other person identified by the client as authorized.

If you have any questions not addressed in this fact sheet, please feel free to contact our office at (724) 430-2444.

Address

160 W South St.
Uniontown, PA 15401

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Contact

(P) 724.430.2444
(F) 724.430.2445
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